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FAQ

Are you open?

Sorry, We are currently under construction. Please follow us on social media for updates. In the meantime, you can email info@escapegames with further questions.

CAN WE JUST SHOW UP?

You can always show up but we strongly recommend that you make a booking in advance. We have free board games, food (not free ;), and drinks (not free ;), available for you to enjoy while you wait. Remember that there is absolutely no guarantee that the room you want will be available.

I’M LIKE 15 YEARS OLD, CAN I PLAY?

Sure you can! We make exceptions for minors. For every guardian we will allow two participants over the age of 12 to play.

HOW MANY PEOPLE CAN PLAY?

Although 8 is the maximum per group, We recommend a group of 4-6 if you have experience.

I MADE A RESERVATION BUT I CAN’T MAKE IT, WHAT DO I DO?

We understand that things can come up. If you can’t make a reservation please notify us 3 days prior to the date of the reservation. If you fail to do so, we will retain up to $50.00 for your reservation. If the number of people change that’s not a problem.

I HAVE A HEALTH CONDITION, IS IT SAFE FOR ME TO PLAY?

It really depends… some health conditions may pose considerable safety risks. If you have a pace-maker, severe heart condition, epilepsy, claustrophobia, growing a baby, or have a physical disability which makes standing, crawling, or climbing difficult we may advise you to not participate. Remember our staff reserves the right to refuse anyone for any reason.

WOULDN’T THIS GAME BE MORE FUN IF WE WERE DRUNK OR HIGH?

Although some things might be more fun under the influence of mind-altering substances, we don’t think this is one of them. Having a clear mind actually makes this activity more enjoyable. We also do not tolerate substance abuse and have zero tolerance attempting to participate while under the influence of any mind-altering drug other than caffeine or prescribed medication. Remember, our staff reserves the right to refuse anyone for any reason.

WHAT IF I GET SCARED OR HAVE AN EMERGENCY AND NEED TO LEAVE?

The door you enter acts as both an entrance and an emergency exit. You can leave the mission at any time for any reason.

IT’S SO DARK IN HERE; CAN I USE MY LIGHTER OR CELLPHONE TO SEE?

Absolutely not! You may not bring in any digital devices or flammable substances. This is for both your safety and also because the lighting can be part of the puzzles. If we want you to have light we will give it to you; You will find a flashlight or a light switch. Please ask our staff if you need additional light due to eye condition.

HOW WILL YOU KNOW IF I TRY TO CHEAT BY USING MY OWN LIGHTING OR CELLULAR DEVICE?

What a great question! We have installed cameras inside the rooms and have you under surveillance for safety reasons. If we see you violating this rule, your entire group will be asked to leave the room immediately. You will not be issues a refund.

I FOUND A FIRE EXTINGUISHER, IS THIS PART OF THE PUZZLE?

NO! For your safety and because the city of Toronto says so, we must have fire extinguishers in your mission.If you find one please do not use it, unless you see a fire or a pack of hungry ravenous wolves.

We may not be able to get back to you right away, since we are currently under construction. In the mean time, you can also email info@escapegames.ca for a faster response.

CONTACT INFORMATION

We may not be able to get back to you right away, since we are currently under construction. In the mean time, you can also email info@escapegames.ca for a faster response.

info@escapegames.ca

xxx-xxx-xxxx

1100 Courtneypark Dr E Mississauga, ON L5T 1L7

HOURS OF OPERATION

Monday             CLOSED
Tuesday            CLOSED
Wednesday          CLOSED
Thursday      5:00pm - 11:00pm
Friday        5:00pm - 11:00pm
Saturday      1:00pm - 11:00pm
Sunday        1:00pm - 11:00pm

We are available during the day to accommodate corporate events.

Phone line hours for reservation:

Monday              CLOSED
Tuesday             CLOSED
Wednesday      2:00pm - 11:00pm
Thursday       2:00pm - 11:00pm 
Friday         2:00pm - 11:00pm 
Saturday       1:00pm - 11:00pm 
Sunday         1:00pm - 11:00pm